Responsible Gambling Policy

We take safer gambling seriously. Our goal is to help you keep play enjoyable and under control by offering practical tools, clear information and ready access to support. Below you will find the options available on BoaBoa to manage play, recognise risk and get professional help when needed.

Player protection principles

We promote responsible play for all customers. That means transparent controls, fair account checks and an expectation that everyone plays within their means. We encourage honesty about personal limits and will act where behaviour suggests risk to a player or to others.

Activity-control tools

You can use a range of built-in controls to manage your account activity. These are easy to set up in your account area and can be adjusted at any time subject to cooling-off rules.

What you can set

- Deposit limits: set daily, weekly or monthly caps to control how much you add to your account.
- Loss limits: limit the total amount you can lose over a chosen period.
- Session time limits: set a maximum time per session with automatic logout when the limit is reached.
- Cooling-off periods: take a short break from your account, typically from 24 hours up to several months.

Deposit limits

You can set deposit limits to suit your budget. Limits can be applied per day, week or month and can be lowered instantly. Increases are subject to a waiting period to ensure changes are made with clear intent.

Loss limits

Loss limits help control net losses over a set period. If you find tracking wins and losses difficult, applying a loss limit gives you automatic protection against unexpected short-term losses.

Time limits

Session time limits and forced breaks help prevent extended play. You can choose to be logged out after a set interval and receive reminders about time spent on the site.

Self-exclusion

If you need a longer break, self-exclusion closes access to your account for a chosen period. During self-exclusion we will restrict marketing contact where practicable and will require the agreed exclusion period to elapse before reactivation is considered.

Signs of problematic behaviour

Watch for signs such as chasing losses, neglecting daily responsibilities, borrowing to fund play, or using multiple accounts. If you or someone you know shows these signs, consider applying limits or self-excluding and seek advice.

Tips for maintaining control

Set realistic budgets before you start, use deposit and session limits, avoid gambling when stressed or impaired, and treat play as entertainment rather than a way to make money. Regularly review your activity and adjust limits as needed.

Professional help and support organisations

If you need further help, speak to a trained adviser. UK organisations offering confidential support include GamCare and GambleAware, and NHS services may also provide local assistance. If you prefer peer support, groups such as Gamblers Anonymous can help. For immediate guidance, please contact one of these organisations through their official channels.