Data Privacy Policy

This Privacy Policy explains how we at BoaBoa collect, use and protect personal information when you use our online casino services in the United Kingdom. We take your privacy seriously and set out below what data we gather, why we process it, and the choices available to you.

Types of data we collect

We collect several categories of information to run accounts, process payments and provide our services. This includes personal data, technical data and transactional data.

Personal data

Personal data covers the details you provide when registering and verifying your account. Typical items are your full name, date of birth, residential address, email address, telephone number and government ID where verification is required. We also keep account credentials and optional profile information you choose to add.

Technical data

Technical data includes information collected automatically when you visit our site or use our mobile services. Examples are IP address, device type, browser version, operating system, screen resolution and crash reports. We use this data to improve performance and to help protect accounts from unauthorised access.

Transactional data

Transactional data covers deposits, withdrawals, game activity, bet history and payment method details. We keep records of deposits, withdrawals and other financial activity to meet our operational, security and anti-money laundering obligations.

How we use your information

We use personal and technical data to operate your account, process payments, verify identity, prevent fraud, respond to enquiries and provide customer support. Transactional data is used to maintain accurate records and to detect suspicious activity. We may also aggregate information for reporting and to improve our services, always in a way that does not identify you personally.

Data protection practices

We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss or disclosure. This includes secure transmission using encryption, access controls for staff, and regular security assessments. Where we store data outside the UK, we ensure that suitable safeguards are in place.

Cookies and tracking technologies

We use cookies and similar tracking technologies to remember your preferences, analyse site usage and deliver basic functionality. You can manage cookie preferences through your browser settings or via the cookie banner when you first visit. Third parties may also place tracking technologies on our site for analytics and marketing purposes.

User rights

You have rights in relation to your personal data, including the right to access, correct and request deletion of information we hold about you, subject to any legal or operational requirements to retain data. You may also object to or restrict certain processing activities and request a copy of your data in a common, machine-readable format.

Access, correction and deletion

To access, update or request deletion of your personal data, contact our support team via your account or the live chat feature. We will respond as soon as practicable and may ask for proof of identity before making changes to protect your account.

Information sharing and third parties

We share data with trusted third parties where necessary to provide our services, including payment processors, identity verification providers, analytics partners and regulatory or law enforcement bodies when required. These partners are contractually bound to protect your information and use it only for permitted purposes.

Privacy policy updates

We may update this policy from time to time. When changes are significant, we will notify you via your account or by other reasonable means. Your continued use of our services after changes are posted indicates your acceptance of the updated policy.