Terms and Conditions

This page sets out the terms and conditions that govern your use of BoaBoa. It explains the basic rules that apply to accounts, play, payments and promotions, and describes the relationship between us and our players. By registering and using our services you agree to these terms, together with any additional rules published elsewhere on the site.

Account responsibilities

You are responsible for keeping your account details correct and secure. You must provide accurate personal information during registration and update it if your details change. You are responsible for all activity that takes place under your account, including deposits, wagers and withdrawals. Do not share your password or allow others to use your account. We may suspend or close accounts where we suspect unauthorised access, fraud, or a breach of these terms.

Verification and checks

We may require identity and address verification before permitting withdrawals or where required for compliance purposes. Documents may include a government ID, proof of address and proof of payment method. Verification requests should be complied with promptly; failure to provide requested documents may result in account restrictions or closure.

Eligibility requirements

To use our services you must meet the legal age and residency requirements for gambling in your jurisdiction and be permitted to use our site. Only one real-money account is allowed per person, household and device. Accounts belonging to minors, or those operating multiple accounts, may be closed and any funds confiscated. It is your responsibility to check that online gambling is lawful where you live.

Acceptable platform use

You must use the platform for lawful personal gambling only. Prohibited conduct includes attempting to manipulate games, using bots or unauthorised software, colluding with other players, or exploiting technical faults. Using VPNs or otherwise attempting to disguise your location to circumvent restrictions is not allowed. We reserve the right to suspend or close accounts involved in prohibited activity and to void any associated bets or bonuses.

General bonus and promotion rules

Promotions and bonuses are subject to separate terms which form part of these conditions. Only one active promotion may apply where stated, and promotions may be limited by country, payment method or player history. Winnings from bonuses may be subject to wagering and other requirements and may be withheld until verification is complete. Abuse of promotional offers may result in bonus removal and account suspension.

Deposits and withdrawals

Deposits must be made using payment methods available in your account and in your name. Withdrawals will be processed to the same method where possible and are subject to verification checks. We may apply minimum or maximum limits and split large payouts according to our internal policies. Processing times vary by payment method and are influenced by your payment provider; we do not guarantee specific banking timelines.

Dispute resolution

If you have a complaint please contact our support team in the first instance. We will investigate disputes fairly and aim to resolve issues promptly. If a dispute cannot be resolved directly, we will set out available escalation routes in line with applicable consumer protection frameworks. Correspondence should include relevant account details and supporting information.

Updates to terms and conditions

We may update these terms from time to time. Changes will be published on the site and, where appropriate, notified to you. Continued use of your account after changes are published constitutes acceptance of the updated terms. If you do not accept the changes you should stop using the service and contact support to close your account.